Return & Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. ... To complete your return, we require a receipt or proof of purchase.

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. TOMIBU ONLINE STORE will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 7 days after the confirmation.

Please return your purchase to the following address:
TOMIBU ONLINE STORE
NO6, KESAS 32 INDUSTRIAL PARK,
JALAN JELUR, SEKSYEN 32,
40460, SHAH ALAM, SELANGOR.


Please contact us at enquiry@tomibu.com  if you have any questions or doubts.